Export Customer Service Representative
Company: Lactalis American Group
Location: Buffalo
Posted on: April 19, 2024
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Job Description:
DescriptionLactalis USA is currently seeking candidates to join
our Export team in either Buffalo, NY or New York City,
NY.--Lactalis, the world leader in dairy, is a family-owned
business with more than 85,000 pragmatic and ambitious
professionals worldwide, committed to nurturing the future by
providing healthy and delicious dairy products that bring people
together every day. We produce award-winning dairy products that
bring people together every day. We offer an enviable range of
dairy brands including Galbani, Prsident, Kraft Natural Cheese,
Cracker Barrel, Black Diamond, Parmalat, Siggi s, and Stonyfield
Organic in addition to several brands imported from our affiliates
in Europe.--At Lactalis, our core values of AMBITION, ENGAGEMENT,
and SIMPLICITY are at the heart of everything we do. We are
dedicated to building a safe, diverse, inclusive, and authentic
workplace and we know that our candidates come from many different
backgrounds, cultures, and experiences. If you re excited about
this role but your past experience doesn t align perfectly with
every qualification in the job posting, we still encourage you to
apply and share with us your STORY, your PASSION, and your
EXPERTISE! --You may be just the perfect candidate for this or
other roles within our company.--Lactalis is an equal employment
opportunity employer. We will not discriminate against applicants
with regard to any legally-recognized basis including, but not
limited to: veteran status, race, color, religion, sex, national
origin, age, marital status, sexual orientation, and physical or
mental disabilities.----From your PASSION to oursFull time position
in the Import/Export Sales Administration & Customer Service team
to support the Lactalis American Group (LAG) AND Lactalis Heritage
Dairy (LHD) Export businesses. Plan, organize, coordinate, and
execute activities related to Order Processing and Order Management
for assigned portfolio of Export Customers. This involves working
with Internal & External Customers, Sales, Marketing, Central and
Production Planners, Distribution/Logistics, Finance, Government
regulatory agencies, as well as other internal departments and
outside services.From your EXPERTISE to oursKey responsibilities
for this position include:Develop a strong base of knowledge
regarding products, services, and capabilities to be used on a
day-to-day basis in managing Customer orders in line with vendor
order management as outlined by each individual customer
requirements.Process orders of US products received from external
or internal customers.Work closely with cross-functional company
personnel to help ensure that the company provides a superior level
of customer service and resolve any problems in a timely
manner.Monitor order pricing and adhere to contracted Customer
pricing.Coordinate with Planning/Plant to ensure
quantities/delivery dates are respected.Coordinate shipment of
orders for land and ocean transport from plant to port of delivery
with logistics and/or appropriate freight forwarder.Report issues
of critical concern that may affect Customer Service to the
Supervisor and/or Assistant Director.Act as a backup to other
Customer Service staff to cover vacations, personal time,
etc.Manage bookings and loadings of containers.--Issue set of
appropriate export documents per order, including but not limited
to AMS/APHIS, COO, CoA, Invoice, Packing List, BOL, SLIs.Adhere to
all country-related regulatory compliance standards.Assist
customers with quality related documentation and
issues.Communicate/Problem solve any issues with domestic and
overseas stakeholders.Meets productivity standards; Completes work
in a timely manner.Demonstrate commitment to a safe working
environment that promotes the health and wellbeing of all employees
and that will further contribute to the Company s overall
performance and success.--Travel and / or extended or off work
hours may be required.This description reflects management s
assignment of essential functions, it does not proscribe or
restrict the tasks that may be assigned.To fulfill these
responsibilities, tools such as a computer, phone or, and / or
allowance(s) may be provided.Reasonable accommodations may be made
to enable individuals with disabilities to perform these Essential
Duties and Responsibilities.Requirements----From your STORY to
oursQualified applicants will contribute the following:Education &
ExperienceIdeal incumbent will possess a minimum of a Bachelor s
Degree from a College or University.1-2 years related experience
and/or training; or equivalent combination of education and
experienceDemonstrated experience with Microsoft suite (Excel,
Word)Skills/AbilitiesMUST have a valid Driver s License or State
Issued ID to register with government agencies to perform essential
work duties.Excellent communication and presentation skills.Must be
self-motivated, organized and possess strong problem solving
skills.Ability to manage priorities and complex workload.Knowledge
of export logistics terminology (INCOTERMS/Ocean shipping
Terms).Team player able to adapt to a fast-paced
environment.Excellent oral and verbal communication skills.Ability
to work independently and make effective autonomous decisions.Basic
Math Skills
Keywords: Lactalis American Group, Tonawanda , Export Customer Service Representative, Hospitality & Tourism , Buffalo, New York
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