Accommodations Front Office- Starting at $15.00 per hour
Company: Six Flags Darien Lake
Location: Darien Center
Posted on: May 3, 2024
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Job Description:
JOB STATEMENT
Responsible for check- in processes in a timely and efficient
manner at our Camp Gate, Hotel Front Desk, or Camping Office.
Accountable for answering any guest questions and providing
accurate information to the guests. Ensure excellent communication
skills when dealing with all the guests. The guests always come
first and will be treated in a fair and friendly manner.
MISSION
To ensure 100% of a Guest's expectations are met before
arrival.
Friendly; Accurate; Efficient; Knowledgeable
ESSENTIAL FUNCTIONS
Communication
Answer all questions from the guest in accordance with standards of
proper etiquette.
Be consistent in giving out accurate information.
Make Supervisor aware of problems you experienced throughout the
day
Inform management of any guest or system related complaints or
problems.
- Guest Service
Ensure guest comfort and satisfaction.
Promptly and effectively deal with guest complaints and
requests.
Always be polite when dealing with a guest.
Never use foul language while at work.
The guest comes FIRST! Drop what you are doing to help a guest.
Answer a guest question to the best of your ability. Get help if
you do not know the answer.
Be Knowledgeable
Know our product; Accommodation Types, Amusement Park, and Water
Park
Know how SMS Host works and functions. Know rules, policies,
deposit and cancellation requirements.
Proactively seek opportunities to become knowledgeable in those
areas that you have not mastered; including additional SMS systems
training and Darien Lake Policies
Perform duties and run reports as outlined in the ATD (Attention to
Detail).
Cleaning Duties
Keep all guest facing areas and desks clean and presentable
Keep the front office areas fully stocked at all times.
Take out all of the garbage daily.
Must be able to lift 30 pounds.
Perform any duties requested by a Manager, Director, Supervisor or
Lead.
Front Office staff are required to work shifts both inside at the
Hotel Front Desk or Camp Office and outside at the Camp Gate toll
booths
Professional Appearance and Image
Be PUNCTUAL in reporting to work
Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG
Be READY
Personal hygiene is required
JOB SPECIFICATIONS
Self-Starter, Motivated, Confident, Optimistic
Excellent Communicator
Self-Disciplined, Detail oriented
Guest Advocate, Hospitality focus
Problem Solver
Computer skills and knowledge (Microsoft Office - Word/Excel,
ability to type, etc.)
Team Player
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Must be able to sit and/stand/or walk for long periods of time
throughout the day
Must be able to work outdoors at various times throughout the
year
Requires manual and bi-manual dexterity, fine and gross motor
skills, eye/hand coordination, near vision, hearing and speech
Requires occasional kneeling and bending
Requires occasional walking, reaching above shoulder, pushing and
pulling
Requires occasional lifts and carries up to 40 pounds
Requires occasional carries up to 75 pounds with the assistance of
a two-wheel hand truck
Work environment: While performing the duties of this job, the
employee is exposed to weather conditions prevalent at the time.
The noise level is generally moderate.
EQUAL OPPORTUNITY EMPLOYER
DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
OTHER FUNCTIONS
Any and all other duties as assigned or necessary in order to
support the Accommodations Department and the park as a whole.
While this job description is intended to be an accurate reflection
of the requirements of the job, management reserves the right to
add or remove duties when circumstances (e.g., emergencies, changes
in workload, rush jobs, staff levels, or technical developments)
dictate.
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Keywords: Six Flags Darien Lake, Tonawanda , Accommodations Front Office- Starting at $15.00 per hour, Administration, Clerical , Darien Center, New York
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