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Office Assistant

Company: Home Instead
Location: Tonawanda
Posted on: February 21, 2021

Job Description:

Position: Office AssistantJob Status: Full-TimeLocation: 4140 Sheridan Drive, Suite 5, Williamsville, NY 14221 (Not remote work)--Objective:The Office Assistant is expected to perform a variety of duties in connection to daily business operations.------Primary Responsibilities:---------- ----------------------------------------------------------------------------------------------------------------------------------------------

  • Reflect the Company's core values of treating others with dignity and respect
  • Assist in answering incoming calls in a friendly, professional and knowledgeable manner
  • Assist in client and CAREGiver scheduling tasks
  • Enter and maintain accurate client and CAREGiver--activity records in the software system
  • Follow up and communicate CAREGiver and client issues to the appropriate party to ensure problems are resolved
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all Company policies, procedures and business ethics codes
  • Participate as needed in all CAREGiver meetings
  • Assist with introductions of CAREGivers to clients
  • Assist with the coverage of client care through performing shifts when needed
  • Perform any and all other functions and responsibilities deemed necessary--Knowledge, Skills and Abilities:
    • Must demonstrate knowledge of the senior care industry--
    • Must be able to have engaging conversations using active listening skills --
    • Must have an understanding of and uphold the policies and procedures established by HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
    • Must have the ability to work as part of a team
    • Must maintain strict confidentiality of information and meet deadlines
    • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
    • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
    • Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
    • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
    • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
    • Must present a professional appearance and demeanor
    • Must have the ability to operate office equipment--
    • Must be patient and congenial on the telephone--
    • Must have computer skills and exposure to Microsoft Office software
    • Must have the availability to work evenings and weekends as required
    • Must have the ability to perform duties in a professional office settingEducation/Experience Requirements:
      • Minimum of Associates Degree completion
      • One year of related business experience or an equivalent combination of education and work experience may be considered
      • Must possess a valid driver's license and be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver's License requirements as a condition of employment
      • Complete a pre-employment criminal background check, DMV check, drug screen, 3 professional and 1 personal reference checksTo Apply: Visit the careers page on our website at www.homeinstead.com/575 to complete and application. Please include a resume and cover letter.*SPECIAL NOTE* Due to COVID-19, walk-ins WILL NOT be accepted. Please be aware that we receive a high volume of applications. No phone calls please. Thank you for your anticipated cooperation.--HJBW Enterprises, LLC, an independently owned and operated Home Instead office, is an Equal Opportunity Employer.Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Tonawanda , Office Assistant, Administration, Clerical , Tonawanda, New York

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