Customer Service Representative

Location: Grand Island
Posted on: September 24, 2024

Job Description:

Adecco is assisting a local client in recruiting for a Customer Service Representative position in Grand Island, NY. This is for a long-term opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Customer Service Representative position include:

• Receive/Place a high volume of inbound and outbound calls with varying degrees of questions or concerns

• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Refer unresolved customer issues to designated call center department or supervisor for further investigation

Candidates must meet the following requirements for consideration:

• High School Diploma or equivalent

• 3+ years of call center experience

• Candidate must be able to sit for the majority of their shift

• Excellent verbal and written communication skills

• Make good decisions and resolve issues in a clear, calm, and diplomatic matter

• Computer literate - Proficient with Email and Microsoft Word

• Able to work in a team environment

• Must be available M-F between the hours 8am-8pm.

Pay for this position ranges from $13-$15.00/hr DOE plus overtime as needed. This is a long term opportunity. Orientation starts in February 2015!

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.

Click on Apply Now to be considered for this Customer Service Representative position in Grand Island, NY or any related opportunities with Adecco.

Keywords: , Tonawanda , Customer Service Representative, Administration, Clerical , Grand Island, New York