Member Experience Representative - Receptionist
Company: Niagara's Choice Federal Credit Union
Location: Niagara Falls
Posted on: February 18, 2026
|
|
|
Job Description:
Job Description Job Description TITLE: Receptionist REPORTS TO:
BRANCH MANAGER STATUS: HOURLY NON-EXEMPT We passionately believe
that our team is at their best when they have the opportunity to
gain experience, collaborate and find new ways to solve our
members' challenges, no matter what part of the business they are
in. Join us in our journey for improving the lives of those in our
community by being the helping hand that gives back! Purpose The
Receptionist projects a positive image as a representative for the
credit union in receiving visitors and guests. Answer telephones,
process mail, provide information to members, and perform various
administrative and clerical duties as assigned. Requirements High
school graduate or GED Computer literacy required. Professional
communication skills required Duties and Responsibilities Greets
and welcomes members/non-members in a courteous, professional, and
timely manner. Directs members for credit union services, shows
interest in member's needs. Answers telephone, route calls to
appropriate individual and/or voice mail, accept verbal
deposit/withdrawal transactions from account to account. Ask
probing/clarifying questions as to purpose of the members visit and
determines appropriate course of action for member. Answer general
questions from members at the desk. Gives general information
regarding credit union. Alerts MSR's that member(s) need
assistance. Receives and distributes daily mail. Logs night-drop.
Maintain pamphlets, bank deposit and withdrawal slips, and
calendars. Provide administrative and clerical support to the
credit union as required. Perform some file maintenance and
accounts changes as needed. Performs other duties as required by
management. Maintains confidentiality of the credit union.
Niagara's Choice Federal Credit Union is an Affirmative Action and
Equal Opportunity Employer and it is our policy to not discriminate
against any employee or applicant for employment because of race,
color, religion, sex, national origin, age, marital status, sexual
orientation, gender identity, genetic information, disability,
veteran status, or any other status protected by federal, state or
local laws.
Keywords: Niagara's Choice Federal Credit Union, Tonawanda , Member Experience Representative - Receptionist, Administration, Clerical , Niagara Falls, New York
