Customer Service Representative - State Farm Agent Team Member
Company: Laura Capizzi - State Farm Agent
Location: Niagara Falls
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: Simple IRA License
reimbursement Bonus based on performance Competitive salary
Flexible schedule Health insurance Opportunity for advancement Paid
time off Training & development ABOUT OUR AGENCY: I opened my
agency in 2013, and today our team includes eight team members who
work together to deliver consistent service and strong results. We
believe in rewarding effort and creating an environment where
motivated people can grow. Our agency offers a Simple IRA, health
benefits, monthly bonus competitions, and reimbursement for
licensing costs to support both career development and long-term
success. Were looking for a go-getter with a positive mindset
someone who wants to continuously improve and take ownership of
their own advancement. If youre driven to grow and thrive in a
supportive, performance-focused environment, this is a place where
your effort can truly pay off. ROLE DESCRIPTION: As a Customer
Service Representative - State Farm Agent Team Member with Laura
Capizzi - State Farm Agent, you will generate the kind of
exceptional customer experiences that reinforce the growth of a
successful insurance agency. Your attention to detail, customer
service skills, and desire to help people make you a fit. You will
enhance your career while resolving customer inquiries,
coordinating with other agency team members, and anticipating the
needs of the community members you support. We look forward to
connecting with you if you are the customer-focused and empathetic
team member we are searching for. We anticipate internal growth
opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES: Answer customer inquiries and provide policy
information. Assist customers with policy changes and updates.
Process insurance claims and follow up with customers. Maintain
accurate records of customer interactions. QUALIFICATIONS:
Communication and interpersonal skills. Detail-oriented and able to
multitask. Previous customer service experience preferred.
Keywords: Laura Capizzi - State Farm Agent, Tonawanda , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Niagara Falls, New York
