Client Manager Small Group - NY
Company: Highmark Health
Location: Buffalo
Posted on: May 8, 2024
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Job Description:
Company :
Highmark Inc.
Job Description :
JOB SUMMARY
This job is responsible for managing a book of business and the
business relationship as a strategic consultant for existing
accounts directly or through intermediaries. The incumbent is
responsible for renewing accounts and selling new products and
services to existing accounts to ensure retention and growth of
profitable business.
This is a Hybrid based role out of Buffalo New York or Albany New
York
ESSENTIAL RESPONSIBILITIES
Review new products, services, capabilities, and technologies with
the client in order to sell assigned product lines, renewals and
add-on sales to ensure retention, profitability and growth of
existing business.
Manage relationships at senior levels with clients, consultants and
brokers/producers by creating valued business partnerships,
demonstrating business acumen and cultivating an active
network.
Develop appropriate sales solutions giving consideration to
increased competition and the changing political environment.
Develop, implement and execute business plans and metrics for
retaining and growing membership while enhancing profitability and
cross-selling.
Conduct routine service calls and function as the primary Group
contact for strategic planning and consultation.
Support customers during the implementation of sales contracts and
throughout the relationship by advocating for escalated services
issues in a timely and professional manner; taking responsibility
for customer satisfaction and loyalty.
Complete and maintain sales projections, finalize rates and benefit
adjustments and prepare reports and documents for renewal and sales
presentations.
Participate in product development and prepare business programs
(i.e. territory specific action plans and strategy for closing
sales) and long term strategy for specific account needs. Lead
internal partners (Clinical, Analytics, etc.) in delivering client
strategy.
Other duties as assigned or requested.
EDUCATION
Required
Substitutions
Preferred
EXPERIENCE
Required
Preferred
LICENSES or CERTIFICATIONS
Required
Preferred
SKILLS
Ability to speak publicly and extemporaneously on a variety of
subjects
Presentation, communication and negotiation skills
Organizational skills and the ability to meet deadlines
Creativity and Innovation
Persistence & Resilience
Problem Solving
Influence
Language (Other than English):
None
Travel Requirement:
25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from
site-to-site
Regularly
Works primarily out-of-the office selling products/services (sales
employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the
general nature and essential duties and responsibilities of work
performed by employees within this job title. It may not contain a
comprehensive inventory of all duties, responsibilities, and
qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal
standards and behavioral expectations as set forth in the code of
business conduct and company policies.
As a component of job responsibilities, employees may have access
to covered information, cardholder data, or other confidential
customer information that must be protected at all times. In
connection with this, all employees must comply with both the
Health Insurance Portability Accountability Act of 1996 (HIPAA) as
described in the Notice of Privacy Practices and Privacy Policies
and Procedures as well as all data security guidelines established
within the Company's Handbook of Privacy Policies and Practices and
Information Security Policy.
Furthermore, it is every employee's responsibility to comply with
the company's Code of Business Conduct. This includes but is not
limited to adherence to applicable federal and state laws, rules,
and regulations as well as company policies and training
requirements.
Pay Range Minimum:
$56,000.00
Pay Range Maximum:
$84,000.00
Base pay is determined by a variety of factors including a
candidate's qualifications, experience, and expected contributions,
as well as internal peer equity, market, and business
considerations. The displayed salary range does not reflect any
geographic differential Highmark may apply for certain locations
based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against
qualified individuals based on their status as protected veterans
or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, age, religion,
sex, national origin, sexual orientation/gender identity or any
other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to
employ and advance in employment individuals without regard to
race, color, age, religion, sex, national origin, sexual
orientation/gender identity, protected veteran status or
disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Sexual Orientation/Gender Identity (
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
)
We endeavor to make this site accessible to any and all users. If
you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact number below.
For accommodation requests, please contact HR Services Online at
HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and
Applicants Notice
Req ID: J242216
Keywords: Highmark Health, Tonawanda , Client Manager Small Group - NY, Executive , Buffalo, New York
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