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Clinical Application Support Specialist

Company: Elderwood Administrative Services
Location: Tonawanda
Posted on: May 9, 2022

Job Description:

Join Our Team: Are you ready for a rewarding career? Join a company that cares for you, too. Overview:Elderwood Administrative Services (EAS) has a unique opportunity for a Clinical Applications Specialist. This is a full time position.
Licensed Practical Nurse (LPN) or Registered Nurse (RN) license required.
Position Overview:

  • The Clinical Applications Specialist will be responsible for supporting clinical applications working collaboratively with facility and corporate management staff representatives to ensure computer and software education needs are met for all staff members.Employee Perks!: 401K Retirement Plan with Company Match, Free On-Site Parking, Generous PTO & holiday package, Life Insurance, Medical, Dental, and Vision insurance Responsibilities:Essential Job Functions
    • Assists in the development of, and adheres to, policies and procedures for the technical support of clinical systems in accordance with HIPAA and all other applicable regulatory agency requirements.
    • Supports EMR configuration and rollouts with clinical expertise.
    • Assesses and helps to resolve issues with existing clinical applications.
    • Performs on-site clinical trainings and project rollouts.
    • Attends internal or external meetings related to project work.
    • Performs work in cross-functional teams.
    • Creates test scenarios for EMR systems, executes such tests, evaluates results, and provides recommendations.
    • Gathers input and assists with developing policies and procedures for clinical system users.
    • Assists with producing technical literature and process documentation.
    • Generates various reports to ensure compliance and for periodic audits.
    • Arrives to work on time, regularly, and works as scheduled.
    • Recognizes and follows the dress code of the facility including wearing name tag at all times.
    • Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
    • Supports and abides by Elderwood's Mission, Vision, and Values.
    • May be needed to serve in a clinical care capacity during times of crisis/emergency management.
    • Abides by Elderwood's businesses code of conduct, compliance, and HIPAA policies.
    • Performs other duties as assigned by supervisor, management staff or Administrator.
      • Highly proficient and detail-oriented
      • Efficient time management skills and meeting deadlines
      • Excellent communication skills both verbal and written
        • Displays ability to work both independently and in cross-functional teams
          • Exception time management skills, ability to multi-task
          • Strong problem-solving capabilities
          • Ability to communicate with various levels of users, novice to experienced
          • Displays an attitude conducive of a positive, productive work environmentQualifications:
            • Credentialed LPN or RN
            • Minimum of five (5) years of work-related experience with EMR applications
            • EMR training & configuration experience
            • Demonstrated ability to provide hands on technical support in a classroom or facility user environment
            • Minimum of one (1) year experience in customer service
            • Travel required to assigned facilities, including overnight
            • Current, valid driver license
              EOE Statement: WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Keywords: Elderwood Administrative Services, Tonawanda , Clinical Application Support Specialist, Healthcare , Tonawanda, New York

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