Complex Care Manager - Substance Use

Company: Evergreen Health
Location: Buffalo
Posted on: February 13, 2026

Job Description:

Job Description Job Description Evergreen Health At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community. The Complex Care Manager provides time-limited interventions to restore functioning and address the symptoms of substance use and mental illness, including skill-building to help individuals identify solutions to problems that threaten recovery and care coordination services to help individuals connect with medical or other remedial services. As part of the essential functions of this role, The Complex Care Manager (Substance Use): Conducts screenings/assessments to identify an individual’s clinical and social determinants of health (SDoH) needs, choices, and their preferences for services/providers Assesses and addresses health and safety issues as well as barriers to care and barriers to patient’s ability to remain in a community setting Maintains communication between treating practitioners and other service providers to facilitate collaborative care for complex behavioral health needs Provides additional referral options as appropriate (i.e. primary care, testing, substance use counseling, case management, housing information, social services) Provides ancillary services to patients who have a high rate of hospital utilization to decrease readmission and emergency room occurrences Assists in collaboration among cross-system agencies, organizations, and other entities to facilitate an organized and coordinated approach to care Provides education and referral/linkage to needed support and services to meet the comprehensive needs of individuals/families Qualified candidate: will have a bachelor's degree in psychology, social work or other related field with 2 years of experience in a human services or behavioral health setting preferred OR a masters degree with on year of experience. Must possess experience working with diverse patient populations, including but not limited to people with mental health and/or substance use concerns and individuals who are racial/ethnic minorities, women, LGBTQ, and individuals living with HIV Job type: Full-time Education/Experience : Bachelor’s in Psychology, Social Work, or other related field with 2 years’ experience in a human services or behavioral health setting preferred OR Master’s degree with one (1) year of relative experience. This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations. What Evergreen Health Offers You: Multiple comprehensive medical health insurance plans for you to choose from Dental and Vision coverage at no cost to you Paid Time Off package that equals 4 weeks of time in your first year 403b with a generous company match Paid parking or monthly metro pass Professional development opportunities Paid lunch breaks

Keywords: Evergreen Health, Tonawanda , Complex Care Manager - Substance Use, Healthcare , Buffalo, New York