TonawandaRecruiter
the smart solution for Tonawanda jobs

Customer Service Job

Company: Mommy Jobs Online
Location: Tonawanda
Posted on: October 31, 2018

Job Description:

Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Become An Agent: Please visit www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLLISAS on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Tonawanda , Customer Service Job, Hospitality & Tourism , Tonawanda, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Specialist - 3rd Shift
Description: Our Exciting Work EnvironmentThis is a full time 40hrs/week position. Shifts could be scheduled any day of the week, any time between 6 PM and 8 AM. Open availability during these hours is required.Top (more...)
Company: Delaware North
Location: Buffalo
Posted on: 11/18/2018

Customer Service Specialist - 3rd Shift
Description: Our Exciting Work EnvironmentThis is a full time 40hrs/week position. Shifts could be scheduled any day of the week, any time between 6 PM and 8 AM. Open availability during these hours is required.Top (more...)
Company: Delaware North
Location: Buffalo
Posted on: 11/20/2018

Customer Service Specialist - 3rd Shift
Description: Our Exciting Work EnvironmentThis is a full time 40hrs/week position. Shifts could be scheduled any day of the week, any time between 6 PM and 8 AM. Open availability during these hours is required.Top (more...)
Company: Delaware North
Location: Buffalo
Posted on: 11/17/2018


College Graduates - Executive Team Leader (Assistant Manager) - Lehigh Valley, Pennsylvania
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Buffalo
Posted on: 11/17/2018

Delivery Driver (part or full time) with DoorDash - Make up to 23/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Buffalo
Posted on: 11/17/2018

Entry Level Customer Service Agents Needed!
Description: Entry Level Customer Service Agents Needed Job Description: The Release Customs Analyst/ Customer Service Agent coordinates release and entry processing for our client s air or ocean import shipments. (more...)
Company: Livingston International
Location: Tonawanda
Posted on: 11/20/2018

College Graduates - Executive Team Leader (Assistant Manager) - Western, NJ (Rockaway/Hackettstown)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Rochester
Posted on: 11/20/2018

DoorDash Delivery Driver - $1,000 Guarantee
Description: New Dashers in Buffalo earn at least 1,000 Just complete 100 deliveries in 60 days Deliver food and other items from local merchants to hungry customers. Be your own boss. Work when
Company: Doordash
Location: Buffalo
Posted on: 11/17/2018

Customer Service & Sales Representative
Description: CUSTOMER SERVICE SALES REPRESENTATIVE - CONNECT WITH OUR CUSTOMERS IN MOMENTS THAT MATTER Additional earnings potential as much as 3 times your annual base salary Do you want to get into sales With (more...)
Company: Avis Budget Group
Location: Buffalo
Posted on: 11/17/2018

Grill Cook
Description: OverviewThe Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The Cook always uses Cracker (more...)
Company: CRACKER BARREL
Location: Erie
Posted on: 11/20/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Tonawanda RSS job feeds