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Guest Service Clerk

Company: Holiday Inn Express
Location: Tonawanda
Posted on: July 3, 2019

Job Description:

Hotel Guest Service ClerkShifts: 7am-3pm, 3pm-11pmCome join the Holiday Inn Express family. We are looking for an energetic, hardworking, dedicated individual to join our team. IHG experience (Opera trained) preferred but not required. Training will be provided. Searching for someone who is customer oriented who will strive to create a home away from home for both guests and coworkers alike. We are looking for someone who fits the following:Must be 21 years or olderEnergeticPositive attitudeCustomer service experienceGreat communication skillsOpen availability (holidays and weekends required)Proper Phone EtiquetteAbility to multi-taskFast learnerResponsibleReliableAbility to handle stressful situations in a professional and calm mannerOrganize, confirm, process, and conduct all guest check-ins/check-outs, Room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Job Types: Full-time, Part-timeExperience:Hotel: 1+ years (Preferred)IHG Experience 1+ years (Preferred)Opera Experience 1+ years (Preferred)IMMEDIATE START AVAILABLEby Jobble

Keywords: Holiday Inn Express, Tonawanda , Guest Service Clerk, Hospitality & Tourism , Tonawanda, New York

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