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Technical Support

Company: RGB TecStaff
Location: Tonawanda
Posted on: March 13, 2020

Job Description:

Summary DescriptionTechnical Support is responsible for monitoring and maintaining the computer systems and networks within an organization. If there are any issues or tasks needed among employees, you will be the first person they come to for help.?Responsibilities:Working with customers/employees to identify computer problems and advising on the solutionTesting and fixing faulty equipment?Updating self-help documents so customers/employees can try to fix problems themselvesLogging and keeping records of customer/employee questionsWorking with field engineers to visit customers/employees if the problem is more serious? ?Requirements:Ability to assess each customer/employees IT knowledge levelsLogical thinkerGood analytical and problem solving skillsUp-to-date technical knowledgeIn depth understanding of software and equipment customer/employees are usingAccurate record keeping

Keywords: RGB TecStaff, Tonawanda , Technical Support, IT / Software / Systems , Tonawanda, New York

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