Manager of Quality Assurance and Technical Support -
Company: AppleOne
Location: Tonawanda
Posted on: January 13, 2021
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Job Description:
Manager of Quality Assurance/Technical Support, Parts Order
Processing Position Summary Reporting to Senior Quality and
Regulatory affairs manager, this position is responsible for
managing the final release of Medical Devices, Updating and
maintaining internal Standard operating procedures, leading
Technical Support team and Parts Order processing team ---Managing
technical support staff. Implement a call quality screening to
improve the quality of customer interactions. ---Organized, lead
and supported technical projects related to various production,
quality and manufacturing issues. ---Worked with other departments
to enhance the flow of information to Technical Support so that
customers are better supported. ---Acted as an escalation point for
serious customer issues. ---Working with cross functional internal
teams including Customer Service, Installation and Technical
Support on continuous process improvements. ---Lead and coordinate
quality control programs in collaboration with management and
engineering. ---Provides quality leadership for cross-functional
product/process continuous improvement initiatives. ---Manage
internal audit program to maintain regulatory compliance.
---Maintain QA documentation and review controlled documentation
for quality and regulatory impact as required by the Quality
Management System Skills Requirement ---Bachelor's degree in a
science field ---7 years related experience with medical device,
OTC or pharmaceutical products ---Good understanding of Medical
Device regulations, FDA and International regulations. ---Excellent
written and verbal English communication skills a must. ---Works
well independently and in a Team environment. ---Good time
management, planning and organizing skills and technical support
today! AppleOne is proud to be an Equal Opportunity Employer.
Pursuant to applicable state and municipal Fair Chance Laws and
Ordinances, we will consider for employment qualified applicants
with arrest and conviction records.
Keywords: AppleOne, Tonawanda , Manager of Quality Assurance and Technical Support -, IT / Software / Systems , Tonawanda, New York
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