Technical Communicator
Company: Anderson Equipment Company
Location: Tonawanda
Posted on: February 23, 2021
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Job Description:
Title: Technical Communicator/Warranty Admin.Location:
Tonawanda/Buffalo, NYJob Desc/Summary: The Technical Communicator /
Warranty Administrator is responsible for resolving complex
technical issues through collaborative processes involving service
and manufacturer personnel.Essential Duties and Responsibilities:*
Provide technical support to Service Managers and Technicians*
Serve as the primary technical liaison between Anderson Equipment
and key manufacturers including Komatsu and Cummins* Fulfill
various warranty responsibilities* Manage Komatsu Service Policy
requests for Anderson Equipment* Work with Anderson training
personnel to enhance the company's training program. Conduct
training modules in areas of expertise* Maintain proficiency in
critical administrative and technical areas including manufacturer
IT systemsRequired Qualifications: EDUCATION and/or EXPERIENCE:*
High School diploma or equivalent.* 5 years related manufacturer
and/or distributor experience.* Bachelors degree a plus.*
Experience as a Technician is not a prerequisite but considered to
be valuable for this position.TECHNICAL SKILLS:* Must possess
detailed knowledge of heavy equipment.* Familiarity with specific
lines of equipment serviced by Anderson Equipment is considered a
plus.* Ability to read and interpret manufacturers manuals,
schematics, and technical procedures.* Possess the ability to
quickly grasp mechanical and technical information and
applications.* Demonstrated technical aptitude to diagnose problems
related to a variety of heavy equipment.* Excellent problem-solving
skills with a track record of creating cost-effective solutions to
technical issues.COMMUNICATION SKILLS:* Must have strong verbal and
written skills with the ability to clearly communicate technical
issues and solutions.* Ability to effectively present information
and respond to questions.* Excellent interpersonal skills with the
ability to communicate at various levels within Anderson Equipment,
manufactures, and customers.COMPUTER SKILLS:* Must have working
knowledge of computer programs including Microsoft Word, Excel,
Power Point, Internet Explorer, Microsoft Edge, and Google Chrome.
Must be able to use these programs to research information and
presenting data as required.* Demonstrated experience with
corporate ERP systems. The ability to utilize business systems to
locate data and find transactions such as warranty claims is
considered to be an important component of the positionPowered by
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Keywords: Anderson Equipment Company, Tonawanda , Technical Communicator, IT / Software / Systems , Tonawanda, New York
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