Managed Account Coordinator
Company: FedEx Logistics, Inc.
Posted on: January 17, 2020
COMPANY: FedEx Logistics
JOB TITLE: Managed Account Coordinator
JOB REQUISITION NUMBER: RC206152
TIME TYPE: Full Time
JOB TYPE: Regular
PRIMARY JOB POSTING LOCATION:
170 Cooper Avenue
Tonawanda, New York 14150
POSTING DATE: 2019-10-16
JOB POSTING END DATE: 2020-01-14
To engage and collaborate with FedEx Trade Networks internal and
external customers in facilitating fast, accurate, and compliant
transactions with Customs and Border Protection (CBP) and Partner
Government Agencies (PGAs).
Facilitate entry processing, as well as pre arrival and post
arrival exception resolution.
Prepare, analyze, and/or submit documentation to CBP and PGAs
Develop and maintain a strong relationship with customer's
Support Account Administrators with account management activities
(exception logs, special spreadsheets).
Perform route cause analysis as directed by the Account
Research and resolve customer billing issues
Coordinate post-entry activities on the customer's behalf
Manage the entry verification process.
Sort and assign department workload
Access clients systems (external systems) as necessary.
Correspond with business partners in various mediums to include
written, phone or e-mail.
Produce operational trend reports
Keep business partners apprised of the exception process.
Pre alerts - receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer
service experience required.
Required - MS Office, Outlook, Office equipment (phone, fax,
photocopier, printer, scanner)
Interact with customers, internal staff/departments and management
of all levels.
Excellent communication skills, verbal and written
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Performs other or additional duties as assigned
Paid Training Provided
FedEx Logistics provides freight forwarding, as well as import and
export services that allow companies to reach markets throughout
the world. They help customers of all sizes solve the intricacies
of shipping goods globally by providing comprehensive international
ocean and air freight forwarding, surface transportation and
distribution, customs brokerage, trade and customs advisory
services, and advanced e-commerce and trade facilitation solutions.
We're glad you stopped by and hope your job search experience with
FedEx Logistics, Inc. will be rewarding. We look forward to hearing
FedEx Logistics, Inc. is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to their protected veteran or disability status.
FedEx Logistics, Inc. participates in the Department of Homeland
Security U.S. Citizenship and Immigration Services' E-Verify
program (For U.S. applicants and employees only). Please ready the
E-Verify Notice available in English
before proceeding with your job application. Click here to read the
Right to Work Notice available in English
Additional information about the E-Verify program can also be found
PAY TRANSPARENCY POLICY STATEMENT: The Company will not discharge
or in any other manner discriminate against employees or applicants
because they have inquired about, discussed, or disclosed their own
pay or the pay of another employee or applicant. However, employees
who have access to the compensation information of other employees
or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless required to do so by law or the FedEx Logistics Legal
Import Notice to All Applicants: FedEx Logistics is engaged in an
industry regulated by federal law that prohibits it from employing
convicted felons. Therefore, it must determine whether applicants
have been convicted of felonies before a hiring decision is made. A
criminal background check will be required of all selected
applicants before a hiring decision is made.
Equal Employment Opportunity: As a federal government contractor,
we are committed to employ and promote qualified minorities,
females, individuals with disabilities, and covered veterans
(including, but not limited to, disabled veterans, recently
separated veterans, Armed Forces service medal veterans, and other
protected veterans. Our philosophy and commitment to equal
employment opportunity and non-discrimination is the bedrock to job
opportunities for all employees and applicants without regard to an
individual's protected status (i.e. race/ethnicity, color, national
origin, ancestry, sex/gender, gender identity/expression, sexual
orientation, marital/parental status, pregnancy/childbirth, or
related condition, religion, creed, age, disability, genetic
information, veteran status, or any other protected status.) Click
here and here to read more about \\"Equal Employment Opportunity is
FedEx Logistics will consider for employment qualified applicants
with criminal histories in a manner consistent with the
requirements of the FAIR Chance Initiative for Hiring Ordinance
(FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective
employee from any current or former employer when determining the
wages for such individual at any stage in the employment process,
including in the negotiation or drafting of any employment contract
in accordance with Philadelphia Ordinance No. 160840.
Keywords: FedEx Logistics, Inc., Tonawanda , Managed Account Coordinator, Other , Tonawanda, New York
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