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BDC Call Center - Automotive Sales

Company: Paddock Chevrolet
Location: Tonawanda
Posted on: June 1, 2021

Job Description:

At Paddock Chevrolet we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Paddock Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.

Responsibilities

* Answer customer calls and establish follows-up with sales appointments.

* Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

* Provide customers with initial product information and direct them to the appropriate dealership resources.

* Present initial financing options based on customer needs.

* Follow up with leads that are not ready to make an appointment or no-show.

* Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

* Utilize CRM tracking system daily.

Benefits

* Health, Vision and Dental Insurance

* 401K Plan

* Life Insurance 

* PTO + sick days 

* Paid training 

* Growth opportunities 

Qualifications

* At least one previous role based in customer service experience

* Excellent teammate with collaborative attitude and eagerness to improve

* Prompt and courteous demeanor

* Positive and hardworking personality

* Strong computer skills

* Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Paddock Chevrolet, Tonawanda , BDC Call Center - Automotive Sales, Other , Tonawanda, New York

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