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Terminal Operations Manager

Company: YRC Worldwide
Location: Tonawanda
Posted on: June 4, 2021

Job Description:


The Terminal Operations Manager will effectively lead, direct and manage all activates related to facility operations for an end of line terminal that are related to overall dock and city operations to ensure continuous improvement of operational efficiencies while reducing costs and to meet or exceed customer expectations.


  • Direct and coordinate operations to obtain optimum use of equipment, facilities and personnel to meet customer needs.
  • Analyze data for staffing and manpower planning and implement action plans to correct performance issues and maximize operations productivity.
  • Ensure necessary resources of labor, equipment and time are available to all employees to allow maximum productivity of operations staff.
  • Manage dock operations to budget and is responsible for achieving service growth and goals.
  • Recruit, develop and retain qualified personnel to ensure effective operations in support of company's mission and goals. Responsible for the selection, training, motivation and discipline of terminal employees.
  • Conduct performance reviews and focuses on development and career planning.
  • Establish and maintain a good working relationship with labor by resolving problems in a fair and timely manner.
  • Administer safety programs which encourage a safe work environment and focus on prevention of accidents and injuries.
  • Ensure compliance with government and company regulations, policies and procedures.


  • Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
  • Compelling Communication - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others' attention.
  • Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
  • Earning Trust - Gaining others' confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
  • Execution -Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics.
  • Facilitating Change - Encouraging others to implement better approaches to address problems and opportunities; leading the implementation and acceptance of change within the workplace.
  • Resolving Conflict - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.


  • Bachelor's degree or equivalent combination of experience and education.
  • Three (3) years of supervisory experience.
  • Experience in the transportation industry with a deep knowledge of operations and logistics.
  • Effective organizational, planning and prioritization skills.
  • Effective verbal, written and interpersonal communication skills.
  • Demonstrated Leadership and supervisory capabilities.
  • Must be flexible, willing to work any schedule, including weekends and holidays, in all types of weather.


  • Bachelor's degree in transportation, business, engineering or related area.
  • Knowledge of local applicable collective bargaining agreements.
  • Knowledge of company policies and procedures.
  • Safety/OSHA knowledge or certifications.


Environmental working conditions vary and employee may encounter vibration, noise, odors, and extremes in temperature and wind as well as exposure to varied weather, varied surfaces, sharp edges, varied lighting and confined and congested areas and occasionally exposure to petroleum-based products such as gasoline, diesel fuel, oil, and grease.


The position requires the ability to sit, stand, walk, and maintain balance for extensive periods of time. Seldomly lift up to 10 lbs. Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel and stoop for extensive periods of time. The ability to operate a forklift, dolly, hand truck, pallet truck, carts, and other equipment is necessary for loading and unloading freight.

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

Keywords: YRC Worldwide, Tonawanda , Terminal Operations Manager, Other , Tonawanda, New York

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