Customer-Focused Office Assistant

Company: Milton CAT
Location: Tonawanda
Posted on: June 12, 2021

Job Description:

Overview

Milton CAT is seeking an experienced Customer-Focused Office Assistant to work out of our Tonawanda, NY location. The Customer-Focused Office Assistant will be responsible for answering incoming calls, directing calls to appropriate associates, as well as performing additional clerical duties for the Service Department. Candidates must be organized, able to multi-task and have strong oral and written communication skills.

Responsibilities

• Greet all customers and answer incoming calls in a polite and timely fashion as well as answer inquiries about Milton CAT.
• Assist customers with use of the order kiosk.
• Process cash and credit card payments and returns.
• Create sales orders for miscellaneous parts and novelties.
• Receive, sort and forward incoming mail.
• Order and maintain inventory of branch office supplies.
• Order, sell and maintain accurate inventory of CAT merchandise and apparel.
• Work on various projects and tasks for multiple departments as needed.
• Maintains records, logs and files.
• Documents approval/disapproval of repairs.
• Enters and maintains expenses into database system.
• Enters timecard data and submits weekly labor recap reports.
• Reviews work in progress reports.
• Post and create purchase orders; reconciles and pays bills.
• Communicates discrepancies or problems to management.
• Creates, checks and mails invoices.
• Creates and reviews reports.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent, with college or trade school preferred.
• 3-5 years of experience as a receptionist/administrative assistant.
• Proficient in the use of a computer and related software (Word, Excel, Etc.).
• Strong written and verbal communication skills.
• Strong problem solving skills and be detail orientated with a high level of accuracy.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Ability to work in a dynamic fast paced environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.

Keywords: Milton CAT, Tonawanda , Customer-Focused Office Assistant, Other , Tonawanda, New York