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Outreach Specialist-Monroe County

Company: Elderwood Health Plan
Location: Tonawanda
Posted on: September 10, 2021

Job Description:

Join Our Team: Join our strong and growing company today! Overview:

The Outreach Specialist promotes Elderwood Health Plan Managed Long Term Care Plan by identifying membership growth opportunities in the WNY territory, mainly focusing on Monroe County. In addition, there will also be some travel and outreach within the Genesee and Orleans Counties. The Outreach Specialist will be able to educate individuals on Managed Long Term Care benefits (MLTC).

As a successful Outreach Specialist, you will build and establish relationships within the community in order to generate new enrollment opportunities with individuals, groups, providers, community-based organizations, and local business leaders. You will also serve as an Elderwood Health Plan advocate and act as the liaison in the Community, as well as with Providers.

  • Establish and maintain key relationships with community agencies in designated territories to generate and facilitate potential referral and enrollment opportunities.
  • Answer product and/or service questions and provide potential members and their families with education regarding the MLTC model of care
  • Screen candidates toward identification of qualified, eligible potentials related to both long-term care needs and Medicaid coverage for enrollment
  • Establish preliminary contact, as needed, with referrals to provide an overview of service and benefits of products in accordance with all Governmental regulations.
  • Work in conjunction with Enrollment Coordinator on enrollment responsibilities
  • Participate in community events in collaboration with the Director of Business Development
  • Help process calls from interested parties for potential enrollees
  • Complete pre-enrollment screening form for all potential enrollees
  • Complete all necessary paperwork, documentation, and follow-up as required (i.e.  lead reports, outreach logs, scheduling and other administrative work).
  • Valid NYS Driver’s License
  • Ability and willingness to travel frequently within an assigned geographic region required
  • Associates degree in business or related field required; Bachelors preferred
  • Bilingual fluency in Spanish, highly preferred
  • Must be in good standing with the Medicare and Medicaid programs.
  • Proficiency in Microsoft Office 365: Excel, Word, Access; Internet navigation, required
  • Ability to work a flexible schedule, including nights and weekends, required
  • Presentation Skills
  • Excellent Communication
  • Ability to solve diverse problems that require interpretation of administrative and/or technical issues.
  • HIPAA Privacy compliance.


Elderwood expects all current and new employees to be vaccinated against COVID-19. If hired, you will be required to provide proof of vaccination. Employees may request a medical exemption from vaccination.

Employee Perks!: 401K Retirement Plan with Company Match, Enjoy a fun and diverse work environment, Free On-Site Parking, Friendly and supportive staff, Generous PTO & holiday package, Life Insurance, Medical, Dental, and Vision insurance, Point-earning employee reward program: redeem for prizes!, Relaxing employee lounge with free iced/hot coffee, Strong leadership, Substantial employee referral program EOE Statement: WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Keywords: Elderwood Health Plan, Tonawanda , Outreach Specialist-Monroe County, Other , Tonawanda, New York

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