Front Desk Member Services

Company: Planet Fitness Franchises
Location: Tonawanda
Posted on: January 9, 2022

Job Description:

Front Desk Associate / Customer Service Rep. - Tonawanda, NY / Erie County Area - Part Time Position - Weekday and/or Weekend Shifts Available! (see hours below)Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.Essential Duties and Responsibilities:Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.Anticipate member's needs, respond promptly and acknowledge all membersProvide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.Ability to maintain the cleanliness of the club for up to 50% of the shift.Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.Hands-on experience in accepting payments from customers and give change and receipts.Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly wayMinimum SkillsAbility to manage multiple responsibilities Solid work ethic with strong decision-making skills Self-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleSuperior customer service skills, preferably in the fitness industry.Hard working, enthusiastic and energetic!Strong problem resolution skills.Minimum Qualifications18 years old or olderA High School Diploma Or Equivalent requiredSix months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.Hours (Please specify if you can only work certain days/times from the hours below.)Monday: OFF // 5:00pm - 11:00pmTuesday: OFF // 5:00pm - 11:00pmWednesday: OFF // 5:00pm - 11:00pmThursday: OFF // 5:00pm - 11:00pmFriday: OFF // OFFSaturday: 6:30am - 7:00pm (varies) // OFFSunday: 6:30am - 7:00pm (varies) // OFF BenefitsCompetitive SalaryCompany contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical IllnessPaid Time Off benefits (if applicable) Planet Fitness is an Equal Opportunity Employer

Keywords: Planet Fitness Franchises, Tonawanda , Front Desk Member Services, Other , Tonawanda, New York