Front Desk Member Services
Company: Planet Fitness Franchises
Location: Tonawanda
Posted on: January 10, 2022
Job Description:
Front Desk Associate / Customer Service Rep. - Tonawanda, NY /
Erie County Area - Part Time Position - Weekday and/or Weekend
Shifts Available! (see hours below)Planet Fitness, a private equity
backed fitness retailer, is seeking candidates for the role of
Front Desk Associates. The Front Desk Associate is a highly
friendly and courteous individual who consistently delivers
first-rate service and fosters positive customer satisfaction and
loyalty while promoting ECP-PF Holdings-Planet Fitness Mission,
Vision and Values. The Front Desk Associate must be adept at
balancing multiple tasks with a friendly, courteous
demeanor.Essential Duties and Responsibilities:
Welcome and exit members in a
confident, professional, and friendly manner with hi's and
goodbye's.Anticipate member's needs, respond promptly and
acknowledge all membersProvide gracious and efficient telephone
service. Calls should be answered promptly and knowledgeably,
always ensuring complete and accurate information.Utilize strong
communication and problem-solving skills to effectively resolve
customer concerns, ensuring a pleasant experience.
Ability to maintain the cleanliness
of the club for up to 50% of the shift.Deliver prompt, efficient
customer service while maintaining a high level of accuracy in a
fast-paced retail environment.Hands-on experience in accepting
payments from customers and give change and receipts.Drive revenue
by communicating and demonstrating benefits of products and special
promotions to customers.Proven ability to answer customers'
questions and give information regarding the business procedures
and policies in an exact and customer-friendly wayMinimum Skills
Ability to manage multiple
responsibilities Solid work ethic with strong decision-making
skills Self-starter who takes initiative with minimal direction and
supervisionComfortable working a flexible rotating scheduleSuperior
customer service skills, preferably in the fitness industry.Hard
working, enthusiastic and energetic!Strong problem resolution
skills.Minimum Qualifications
18 years old or olderA High School
Diploma Or Equivalent requiredSix months face to face customer
service experience in a retail environment required or 1-year
Fitness experience preferred.Hours (Please specify if you can only
work certain days/times from the hours below.)Monday: OFF // 5:00pm
- 11:00pmTuesday: OFF // 5:00pm - 11:00pmWednesday: OFF // 5:00pm -
11:00pmThursday: OFF // 5:00pm - 11:00pmFriday: OFF // OFFSaturday:
6:30am - 7:00pm (varies) // OFFSunday: 6:30am - 7:00pm (varies) //
OFF Benefits
Competitive SalaryCompany
contribution towards health benefits that includes: Medical,
Dental, Vision, LTD, STD and Critical IllnessPaid Time Off benefits
(if applicable) Planet Fitness is an Equal Opportunity Employer
Job Posted by ApplicantPro
Keywords: Planet Fitness Franchises, Tonawanda , Front Desk Member Services, Other , Tonawanda, New York
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