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Global Account Implementation Specialist (Customs

Company: FedEx Logistics
Location: Tonawanda
Posted on: September 21, 2022

Job Description:

Create extraordinary customer satisfaction by focusing on a unique total account maintenance by serving as the primary contact for global east and west customers from on-boarding to establishing service specific requirements by coordinating initial customer set up requirements between internal and external resources and provide a set up that will ensure ongoing smooth error free service for all customers including FedEx operating companies highest revenue accounts. Receive new customer acct info from customers, ops, acct executives & global business dev managers; & initiate primary acct set up between the customer, other external parties & the various functional & geographic areas w/n our company including ops, finance, tech svcs (i.e. Brokerage), accounting, credit collections, info systems, sales & operating company. This includes gathering & preparing data for other departments. Educate internal & external customer requests (including FedEx operating company account executives) on the process and service specific requirements for establishing an account and ensuring all documents are secured, requirements met, and systems established to facilitate the business, resulting in complete and expedited account set-up. Monitor and anticipate customers needs throughout the process, make appropriate suggestions for solutions to the customer and take whatever steps necessary to ensure concerns are addressed by serving as the accounts primary communication liaison between customers and other FedEx Trade Networks functional areas to ensure a superior customer experience. Obtain materials to maintain industry knowledge to include all FedEx Trade Networks and cross operating company services and product offerings while complying with those requirements through contact with internal customers, product managers while maintaining compliance with custom requirements. Provide high level of customer service by developing a strong relationship with the assigned customer accounts as well as maintaining strong relationships with internal and cross FedEx operating companies account executives, global business development managers and various front line operational personnel involved in account management. Guide and council internal and external customers (including FedEx operating companies) as to the proper and legal manner to move freight by properly understanding and interpreting U.S. Federal maritime commission, international air transport association and U.S. Trade regulations and policies. Coordinate the timely and accurate processing of cargo booking, insurance, and account set up requests by immediately taking charge of customer and handling all interactions (via telephone, e-mail or fax) and addressing issues as they arise. Assist in securing pricing, routing information, tracking and tracing of ocean and air import and export freight as well as shipment status to internal or external customers. Actively participate in joint sales calls and training as required by FedEx Trade Networks sales or customer service. Contribute to the positive morale of all FedEx Trade Networks team members and in particular, the customer service and sales team. Provides advice and counsel to less experienced representatives resulting in their increased productivity. Bachelor's degree/equivalent in business. Three (3) years of customer service experience with a demonstrated high level of performance. Comprehensive knowledge of the international ocean and air transportation industry strongly preferred. Thorough knowledge of us customs and other governmental agencies laws, regulations and procedures strongly preferred. Comprehensive knowledge of FedEx Trade Networks internal policies, procedures and processes, including general knowledge of all FedEx operating companies services and products strongly preferred. Strong analytical skills. Strong communication skills, verbal, written and good attention to detail. Strong interpersonal skills. Knowledge of features and benefits to FedEx Trade Networks information technology and web products and services. Proficient in MS Office (word, excel, access, powerpoint). Ability to organize and prioritize multiple tasks to ensure timely completion of all work assigned with a strict adherence to procedure. Additional Information Posting Date: 2022-09-08 Job Posting End Date: 2022-09-18 Position will be variable remote with some in office work required. Located in Tonawanda, NY Here is what you get as a FedEx Employee: At FedEx Logistics, you'll find everything you'd expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World's Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs. Salary Increases -Salary increase based on individual performance Tuition Assistance -Subsidy for continuous learning and education Paid Time Off -Vacation, holiday, sick leave Health Care Program -Medical coverage and dental coverage Additional Benefits -Life, Disability (short/long term) 401(k) Program -Financial security in retirement Reduced Shipping Rate -Exclusive discounts for personal shipping LifeCare and LifeMart Benefits -Discount programs (e.g., car, restaurants, movies, daycare, pet care and more) FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status. FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English ( and Spanish ( before proceeding with your job application. Click here to read the Right to Work Notice available in English ( and Spanish ( Additional information about the E-Verify program can also be found at Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department. Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made. Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law." FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Keywords: FedEx Logistics, Tonawanda , Global Account Implementation Specialist (Customs, Other , Tonawanda, New York

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