Customer Service Representative

Company: Franks Commercial & Home Services
Location: Tonawanda
Posted on: November 25, 2022

Job Description:

Who We Are

Frank's Mr. Plumber keeps on growing because we only hire the best, and our customers love us for it. We've been at this a long time in the WNY area. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Tasks

- You will answer incoming customer phone calls and schedule jobs for plumbing crews.

- Will act as a backup for dispatch.

- Participate in training so that you grow and develop as a professional.

- Maintain and update our customer database with complete and accurate information.

- Maintain communication with dispatch and your manager.

- Make follow up calls to customers, ensuring expectations have been met, and address any further questions/concerns they may have.

- Other routine office duties

Preferred Qualifications

- 2-4 years relevant experience required. Phone based customer service or call center environment highly preferred

- Plumbing or construction industry experience preferred

- Service Titan experience highly preferred

What We Offer

- Full time, Monday- Friday schedule.

- Health care benefits

- Earned paid time off

- Paid Holidays

- 401k Plan with a company match

- A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers. If this sounds like you, spend a little time learning about Frank's Mr. Plumber, by visiting us as www.callmrplumber.comWhen you're ready, please follow the directions at www.callmrplumber.com/careers to apply for this position.

Equal Opportunity Employer%5396726%

Keywords: Franks Commercial & Home Services, Tonawanda , Customer Service Representative, Other , Tonawanda, New York