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Member Service Representative

Company: Crunch Fitness Corporate
Location: Tonawanda
Posted on: March 16, 2023

Job Description:

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!
Benefits/ Perks:
Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
Potential for growth and career advancement within network
Complimentary CPR/AED Re-certifications
Complimentary Crunch gym membership
Discounts on services, products, and much more!
Member Service Representative Responsibilities:
Greet all members & guests with a smile and wish them well as they exit the club
Facilitate any messages on club software at member check-in
Work closely with team members in driving new member personal training sales by booking a kick off
Work closely with team members in driving new members into the gym
Maintain an atmosphere that makes all co-workers, members, and guests feel welcomed
Possess an enthusiastic, passionate, outgoing, friendly and ambitious personality
Answer phones in courteous, helpful, professional manner
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Understand and follow all policies, procedures and standards
Schedule member service needs
Assist in retail, childcare, etc. desks/areas as needed
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in Employee Handbook
Above description may be subject to change or alteration at any time


Fluent in English
Proficient reading and writing skills
Good communication skills
Strong customer service skills
Must be at least 18 years old
Experience in a fast-paced environment
Multitasking skills
High energy and patience required
Open availability
Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Crunch Fitness Corporate, Tonawanda , Member Service Representative, Other , Tonawanda, New York

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