Help Desk Support- Buffalo, NY (Onsite)

Company: Pyramid Technology Solutions, Inc
Location: Buffalo
Posted on: May 4, 2025

Job Description:

Title:- Help Desk Support

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Duration:- 12+ Months Contract to hire

Location:- Buffalo, NY



Level 1 Help Desk Support Technician



Overview:

Serve as the initial point of contact for technical support, assisting call center staff with basic IT issues and ensuring smooth daily operations across all three locations.

Key Responsibilities:

Respond promptly to user inquiries via phone, email, or chat.
Troubleshoot basic hardware and software issues, including password resets and application errors.
Document incidents and resolutions in the ticketing system.
Escalate complex problems to Level 2 support when necessary.
Maintain a high level of customer service and professionalism.

Qualifications:

High school diploma or equivalent; IT certifications (e.g., CompTIA A+) are a plus.
Strong communication and problem-solving skills.
Familiarity with common operating systems and office applications.
Ability to work in a fast-paced, multi-site environment.

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