TonawandaRecruiter Since 2001
the smart solution for Tonawanda jobs

OPERATIONS SUPERVISOR

Company: Ward Transport Logistics Corp
Location: Tonawanda
Posted on: August 28, 2019

Job Description:

Job Title: OPERATIONS SUPERVISOR Advertising Title: Req #: 9558 Company: Ward Trucking, LLC Job Code: SVCTROPS Location: Buffalo Employment Status: Full Time City: Tonawanda Area of Interest: Manager State: NY Rate of Pay: Competitive Salary and Benefits Package Job Description JOB TITLE: Operations Supervisor REPORTS TO: Service Center Manager OVERVIEW OF ROLE: To ensure the customer is always serviced first. To assist in achieving our growth goals and contribution dollar goals while balancing costs to generate a profit. To create and implement the service center Operations plan in accordance with service center's Desired State. DUTIES AND RESPONSIBILITIES: - Plan, direct and control freight operations in line with our intent of always servicing the customer first. - Create and update action steps on the service center tension chart in accordance with operational goals. - Attain specific operational goals as outlined on the service center tension chart in the areas of overall MPI Performance, missed pickups, on-time service, clerical support overtime, Weight and Inspection goals, and Safety and Operations Audits score. Work with audit results to ensure service center is in compliance with both Safety standards and Operations standards. Empower and hold management team accountable to achieve same goals. - Coordinate and/or delegate the work of local operations in the areas of: Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance and risk management. - Effectively use Computerized Dispatch System, prepare routes and dispatch local P & D drivers. Ensure all freight is out for delivery according to service standards and customer requirements. - Handle phone calls from customers in accordance with Ward's telephone etiquette and customer service standards. Assist service center office staff with customer service phone calls regarding scheduling appointment freight, tracing, customer problem resolution, etc. - Support both Operations and Sales efforts within the service center as well as across service center lines. - Control service center costs to keep them within plan, including risk minimization for the company in all areas such as claims and safety. - Participate in monthly Business Development meeting with Sales Leader and other appropriate supervisory staff members in order to identify problems and / or progress with regard to achieving service center goals. Accountable to update and / or make additions to the service center tension chart based on output of monthly meeting. Must be prepared to discuss output with Vice President of Operations and Director of Regional Sales at quarterly review. - Work closely with Safety Department to ensure compliance with Safety audit, company policy and external regulations. - Recognize and/or reward employee contributions (through verbal acknowledgement, mention in the Driving Force Newsletter, gift certificate, letter from you, etc.). Confront negative or inappropriate behavior, resolving the issue. - Properly communicate company policies and plans to all associates and communicate employee feedback to the appropriate department / service center. - Ensure the work environment within the service center is customer focused, positive and based on trust and respect thus ensuring we maintain a non-union status at the service center. - Hold effective weekly meetings with management team. - Pursue personal development opportunities and encourage others along the same path. - Work closely with Human Resources Department to ensure compliance with company policy and external regulations. - Adhere to green book guidelines on structure. Job Requirements: REQUIREMENTS: - Three to five years working experience in the motor carrier industry preferred, including knowledge of operations, clerical procedures, and DOT and HAZMAT regulations. - Must have basic understanding of customer service and desire to support Ward's quest to always service the customer first. - Must have proven track record of effective supervision performance. - Must have knowledge of all local geographical areas covered direct by service center. - Must be physically able to walk the dock and in trailers on surfaces that may be slippery and wet at times, be able to move freight with or without aid of freight handling equipment, be able to bend, twist, climb and move about in small spaces, and able to lift and reach objects. - Must have previous management experience and ability to work well with and direct others. - Must possess strong communication and leadership skills with the ability to foster open, honest two-way communication both internally and externally. - Must be organized and able to work with PC. - Must be able to work hours as required and travel if necessary. - Must be prepared to assume shift operations with little or some advance notice. - Must be able to perform all job duties of a supervisor including AS400 (computer) functions as well as deal with other General Office departments as required. PHYSICAL REQUIREMENTS: - Must be able to successfully pass a post offer physical agility test, specifically designed for the tasks associated with the position. The physical demands for this position are 'Heavy', as defined by the Dictionary of Occupational Titles: Exerting 50 to 100 lb of force occasionally, and/or 25 to 50 lb of force frequently, and/or 10 to 20 lb of force constantly to move objects, physical demand requirements are in excess of those for medium work. - Specific physical demands include, but are not limited to: - Carrying: Occasional, up to 75 lbs., up to 40 feet - Pushing: Occasional, up to 600 lbs., up to 100 feet - Pulling: Occasional, up to 600 lbs., up to 100 feet - Lifting - Floor to Knee, Knee to Waist, Waist to Shoulder: Occasional, up to 75 lbs. - Stooping, Twisting, Balancing, Bending, Climbing, Crouching, Kneeling, Standing: Occasional - Sitting: Frequent This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

Keywords: Ward Transport Logistics Corp, Tonawanda , OPERATIONS SUPERVISOR, Other , Tonawanda, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Affiliate Marketer - Work From Home
Description: Affiliate Marketer Earn Income Working-At-Home Join Mommy Jobs Online the largest affiliate marketing community and training website on the internet, and discover the freedom of making money online (more...)
Company: Mommy Jobs Online
Location: Buffalo
Posted on: 09/20/2019

Two Positions Available - Advanced Endoscopy and General Gastroenterol
Description: The Department of Medicine at Roswell Park Comprehensive Cancer Center is seeking two gastroenterologists. One position is focused in Advanced Endoscopy and fellowship training is highly preferred. The (more...)
Company: Cross Country Search
Location: Buffalo
Posted on: 09/20/2019

Foster Care Program Coordinator
Description: Join Our Mission br br The Foster Care Program Coordinator position has overall responsibility for all aspects of the foster family care program including planning, supervision, administration, independent (more...)
Company: Berkshire Farm Center and Services for Youth
Location: Buffalo
Posted on: 09/20/2019


Housekeeping Supervisor
Description: The OpportunityThe Westin Buffalo is looking for a full-time Housekeeping Supervisor with experience. Candidates must be havailable to wok up to 50 hours per week, between the hours of 7am and 11pm.Qualifications (more...)
Company: Delaware North
Location: Buffalo
Posted on: 09/20/2019

Customer Experience Associate Baggage
Description: Customer Experience Associate Baggage 17725 Customer Service - Baggage Agent Summary: The Baggage Agent will perform activities in accordance with company standards to accomplish the Company objective (more...)
Company: First Transit
Location: Buffalo
Posted on: 09/20/2019

Teaching Post Doctoral Fellow in Biochemistry
Description: Teaching Post Doctoral Fellow in BiochemistryThe Department of Chemistry and Biochemistry of Canisius College seeks to hire a Teaching Post-Doctoral Fellow in Biochemistry beginning spring 2020.--The (more...)
Company: Canisius College
Location: Buffalo
Posted on: 09/20/2019

OTR CDL A Owner Operator Truck Driver - Earn up to $364k/per year!
Description: Pure Freight Lines Ltd. , Where moving freight is purely simple is NOW HIRING OWNER OPERATORS who want to make good money with a great company Wanted: Owner Operators with 2 yrs of experience (more...)
Company: Pure Freight Lines
Location: Buffalo
Posted on: 09/20/2019

System Reliability Engineer
Description: The OpportunityWe are--hiring a System Reliability Engineer SRE to--provide monitoring, data validation, and related self-service tools for an unparalleled customer experience for users Delaware North's (more...)
Company: Delaware North
Location: Buffalo
Posted on: 09/20/2019

RN / Emergency Room
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage Dependent
Company: Cross Country Nurses
Location: Rochester
Posted on: 09/20/2019

Get New Remodeling Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Buffalo
Posted on: 09/20/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Tonawanda RSS job feeds