Business System Analyst

Company: Stark Tech
Location: Tonawanda
Posted on: May 10, 2022

Job Description:

Job DescriptionThe Business Systems Analyst (BSA) is responsible for delivering an amazing customer experience to Stark Tech users and stakeholders through key contributions to the applications requirements, selection, design, implementation, integration, and support process. The BSA is primarily responsible for partnering with organizational stakeholders to develop business requirements in a streamlined, customer centric approach. The BSA will work on a variety of projects at different phases, and will be also expected to contribute to configuration, testing, troubleshooting, data analytics / reporting, and the overall customer engagement process.How are you successful in this role?As the Business Systems Analyst (BSA), you will partner and gather business requirements. Configure applications based on business requirements and technical specifications. Use analytics tools and methods to support complex reporting and dashboards from key systems. Work on strategic projects. Deliver prioritized enhancements. Troubleshoot. Develop Training(s). Support administrative roles for applications and platforms that are part of the Stark portfolio.What are we looking for?

• 4+ years hands on experience with Salesforce, ideally with an Business System Analyst role. ServiceMax knowledge a plus.
• Experience supporting nontechnical staff in the use of Salesforce and ServiceMax.
• Strong analytical and problem-solving skills, as well as troubleshooting expertise.
• Leads and documents business requirements.
• Excellent interpersonal and communication skills.
• Ability to prioritize effectively and escalate issues as required.
• Working knowledge of Salesforce and ServiceMax configuration (Process Builder, Formula fields, Validation rules)
• Strong ability to develop and support Salesforce analytics including complex reporting and dashboards.
• Ability to perform data cleansing and mass updates for users.
• Can work in waterfall or agile requirement gathering and documenting methodologies
• Will look for resources that will help Stark Tech IT deliver exceptional service to our internal and external customersWho are we?Stark Tech is a leading provider of comprehensive intelligent building management solutions for facilities in multiple industries. starktechgroup.comStark Tech works with some of the world's largest real estate owners and contractors to customize energy management solutions that drive down costs. By unifying diverse experts, ideas, and proprietary technologies to reduce waste and address challenges. Stark Tech Group was recognized in the large company category and awarded the 2019 Ethics Award by the Buffalo Niagara Business Ethics Association (BNBEA).
  
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Keywords: Stark Tech, Tonawanda , Business System Analyst, Professions , Tonawanda, New York