Customer Service Representative
Company: DIMAR MANUFACTURING
Location: Clarence
Posted on: April 18, 2024
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Job Description:
Description:Clarence, NY 14031*Must have reliable
transportation*Pay Rate: $20-25/hour (based on experience)**Sign-On
Bonus $1200**After the completion of one year of service.Job
Summary for Customer Service Representative:Responsible for
providing product/services information, answering questions, and
resolving any emerging problems that our customers might face with
accuracy and efficiency. Must have the ability to actively listen
to customers when they relay issues and then develop an agreeable
solution to appease the client. Must have working knowledge and
understanding of Company products and their applications, and
manufacturing processes.Essential Duties and Responsibilities for
Customer Service Representative:Manage day-to-day customer
relations, providing proactive support to our customer base and
sales team.Assists with resolution of customer concerns including
customer complaints.Responsible for the overall coordination of
internal resources to fulfill customer purchase orders from order
entry to shipment.Maintain an in-depth knowledge of applicable
procedures and policies as contained in the procedure manual and
the applicable software packages.Travel as necessary to customer
locations, manufacturing plants, out of office sales meetings,
trainings, or seminars.Establishes and nurtures excellent customer
and supplier relations.Provides timely feedback to the company
regarding service failures or customer concerns.Partners with the
sales team to meet and exceed customers service
expectations.Requirements:Knowledge, Skills, and Abilities for
Customer Service Representative:Knowledge of fabricated sheet metal
manufacturing.Strong written and oral communication skills.Strong
initiative and ability to work independently.Proficient in
Microsoft Office Suite, specifically Excel.Proven ability to use
sound, practical judgement.Ability to effectively cope with change,
shift gears comfortably.Ability to develop cooperative working
relationships across the organization.Significant interaction with
customers, vendors, and co-workers requires excellent communication
skills; both verbal and written.Experience and Education for
Customer Service Representative: :GED or equivalent required.Two
years related experience or knowledge in sheet metal
fabrication.Compensation details: 20-25 Hourly
WagePI33c4b0afe4a4-25660-34215110
Keywords: DIMAR MANUFACTURING, Tonawanda , Customer Service Representative, Sales , Clarence, New York
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