Electronic Health Record (EHR) Support Specialist

Company: Lifetime Assistance Incorporated
Location: Rochester
Posted on: February 16, 2026

Job Description:

Job Description Job Description Lifetime Assistance – Electronic Health Record (EHR) Support Specialist Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Electronic Health Record (EHR) Support Specialist Location: Rochester, NY Department: Workforce Operations Reports To: Director of Strategy & Innovation Employment Type: Full-Time, Non-Exempt Pay Range: $21–$23/hour Why You Should Work for Lifetime Assistance? No-Premium Health Insurance: Access comprehensive healthcare without added cost. Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships. Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training. Career Growth: Clear pathways to advancement, leadership training, and coaching support. Work-Life Harmony: Generous paid time off and supportive scheduling. Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike. Your Core Responsibilities: End User Support & Troubleshooting Serve as the main contact for myEvolv EHR support. Assist users with data entry, navigation, forms, and workflow questions. Provide support via phone, email, remote tools, and onsite visits. Document issues and resolutions. Identify root causes of user issues and recommend solutions. Escalate technical problems to IT and track progress. System Knowledge & Navigation Maintain strong working knowledge of EHR features and workflows. Help staff use documentation and navigation processes correctly. Participate in Super User meetings and improvement projects. Work with Strategy & Innovation and IT to enhance system usability. Enhancements, Upgrades & Improvements Support planning, testing, and rollout of EHR enhancements and upgrades. Help Desk & User Access Log, prioritize, and manage EHR support tickets. Ensure timely communication and follow?up. Create, modify, or deactivate user accounts and permissions. Ensure appropriate and secure access. Training, Documentation, and Compliance Create guides, tutorials, and training materials. Deliver onboarding and refresher training. Promote accurate documentation and report inconsistencies. Follow HIPAA, OPWDD, and internal privacy practices. Additional Duties Perform other responsibilities to support operations and user experience. What You Bring: Education Associate degree in Health Information Management, Human Services, Information Systems, or related field required. Bachelor’s degree preferred. OR 4 years of direct EHR experience in place of a degree. Experience Minimum 2 years working with an EHR (support, workflows, or documentation). Experience delivering training is a plus. Familiarity with OPWDD or healthcare documentation preferred. Skills & Competencies Communication & Problem-Solving Skills Clear, professional communication with diverse users. Ability to explain processes simply and effectively. Ability to analyze issues, identify trends, and recommend solutions. Comfortable interpreting policies and applying them in practice. Technical Skills Proficiency with Microsoft Office. Strong understanding of EHR navigation and troubleshooting. Organizational Skills Detail?oriented, efficient, and able to manage multiple priorities. Collaborative and customer service focused. Our Mission & Culture: Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters. Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Keywords: Lifetime Assistance Incorporated, Tonawanda , Electronic Health Record (EHR) Support Specialist, IT / Software / Systems , Rochester, New York